Flux Lab respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect, how we use it, and how you can contact us about it.

1. What Information We Collect

We may collect:

• Contact details — name, email, phone number, company name, and job title (e.g. when you enquire via our website or become a client).

• Project and business information — details you share about your product, brand, or manufacturing requirements.

• Website usage data — pages visited, browser type, and general analytics collected via cookies or similar technologies.

• Recruitment information — if you apply for a role with us, details included in your application (resume, cover letter, references).

We do not knowingly collect sensitive information unless it's necessary for a specific purpose and you've provided it voluntarily.

2. How We Collect It

We collect information directly from you — through our website's contact and enquiry forms, email, phone, or in-person meetings — and, in limited cases, through analytics tools when you browse our website.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes;

• Deliver formulation, development, and manufacturing services to clients;

• Manage our ongoing business relationship with clients and suppliers;

• Improve our website and services; and

• Consider job applications.

We don't use your information for unrelated marketing without your consent, and we don't sell personal information to third parties.

4. Disclosure of Information

We may share information with:

• Team members and contractors who need it to deliver a project;

• Third-party service providers (e.g. IT hosting, accounting, courier or freight partners) who help us operate our business; and

• Regulatory or government bodies where required by law.

We require any third party handling information on our behalf to protect it appropriately.

5. Storage and Security

We store information using reasonable technical and organisational safeguards, including secure cloud-based systems, restricted access, and password protection. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information from misuse, loss, or unauthorised access.

6. Cookies and Website Analytics

Our website may use cookies or similar tools to understand how visitors use our site. You can adjust your browser settings to limit or block cookies, though this may affect site functionality.

7. Access and Correction

You can ask us for access to the personal information we hold about you, or ask us to correct it if it's inaccurate or out of date. Contact us using the details below and we'll respond within a reasonable timeframe.

8. Overseas Disclosure

Some of the third-party service providers we use (e.g. cloud storage or software platforms) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with this policy.

9. Complaints

If you have a concern about how we've handled your personal information, please contact us first at the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

11. Contact Us

For any questions about this policy or your personal information, contact us at lab@fluxlab.com.au